Use this guide if something is not working as expected
Common issues
– app preview not updating
– banner not showing
– popup not appearing
– push notification not sending
– submission fields missing
– logo or feature graphic not displaying
– support links not visible
– analytics not showing expected data
– integration not connecting
What to check first
1. Make sure all required fields are completed.
2. Save your changes before leaving the page.
3. Refresh the page and reopen preview.
4. Confirm uploaded images are valid.
5. Confirm URLs are public and correct.
6. Confirm your support email is valid.
7. Check whether the feature is active.
8. Try again after updating the relevant section.
If the issue continues
Contact support with:
– your store name
– the page or feature affected
– a screenshot
– the exact issue you are seeing
